Our Transportation Services
Non-Emergency Medical Transportation (NEMT)
We provide reliable transportation for medical appointments including doctor visits, dialysis, rehabilitation, hospital discharge, and adult day care.
Senior Transportation
Safe and comfortable transportation for seniors needing assisted rides or dependable travel support.
Family & Event Transportation
Transportation for families, group outings, and special events with safety and reliability as our top priority.
Service Area
Metro Detroit and surrounding areas.
Transportation You Can Trust for Every Trip
services
Non-Emergency Medical Transportation (NEMT)
Senior Transportation
Family & Event Transportation
Doctor Visits, Dialysis, Rehab, Adult Day Care
Airport
Terms & Conditions
By using this website or requesting services from Family R Us Transportation LLC, you agree to the following terms and conditions.
Services
Family R Us Transportation LLC provides non-emergency transportation services including medical, senior, family, and event transportation. We do not provide emergency medical services.
Scheduling & Cancellations
All rides must be scheduled in advance.
Cancellations should be made as early as possible.
Repeated no-shows may result in service refusal.
Passenger Responsibilities
Being ready at the scheduled pickup time
Providing accurate pickup and drop-off information
Ensuring proper assistance is available if required
Payment
Payment terms, if applicable, will be communicated prior to service. Failure to comply may result in suspension of services.
Safety & Conduct
We reserve the right to refuse or discontinue service if passenger behavior poses a safety risk to drivers or others.
Limitation of Liability
Family R Us Transportation LLC is not responsible for delays caused by traffic, weather, road conditions, or circumstances beyond our control.
Changes to Terms
These terms may be updated at any time without prior notice.
Contact Information
For questions regarding these Terms & Conditions, contact: (313) 242-7351
Family R Us Transportation Services L.L.C
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Family R Us Transportation Services L.L.C ·
Privacy Policy
Family R Us Transportation LLC (“we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you share with us.
Information We Collect
Name
Phone number
Email address
Pickup and drop-off locations
Appointment-related details (when applicable)
This information is collected when you contact us, request transportation, or submit a form through our website.
How We Use Information
Information collected is used solely to:
Provide transportation services
Respond to inquiries
Schedule and manage rides
Improve customer service and operations
We do not sell, rent, or trade personal information to third parties.
Information Protection
We take reasonable steps to protect your personal information and limit access to authorized personnel only.
Third-Party Disclosure
Information may be disclosed only when required by law or necessary to provide contracted transportation services.
Pricing & Estimates
Our transportation rates are based on trip details to ensure fair and accurate pricing.
Pricing is determined by:
Distance and trip duration
Type of vehicle required
Wait time and additional stops
Time of service (after-hours, weekends, holidays)
Level of assistance requested
Wheelchair-accessible transportation: Starting rates available upon request
Long-distance or specialty trips: Custom quote required
Exact pricing is provided before service.
Accepted Payment Methods
We accept the following forms of payment for our transportation services:
Credit & Debit Cards (Visa, Mastercard, American Express, Discover)
Electronic Invoicing
Pre-authorized Payments
Corporate / Contract Billing (approved accounts only)
Payment Timing
Payment is due at the time of service unless prior billing arrangements have been approved.
Contracted clients, facilities, and brokers may qualify for net billing terms.
All invoices must be paid by the due date listed on the invoice.
Trip Cancellations & No-Shows
Cancellations must be made at least 24 hours in advance.
Late cancellations or no-shows may result in a cancellation fee.
No-show fees apply when the passenger is not present or unavailable at the scheduled pickup time.
Refund Policy
Refunds are not guaranteed and are evaluated on a case-by-case basis.
Refunds will not be issued for completed trips, no-shows, or late cancellations.
Approved refunds will be returned to the original payment method.
Additional Charges
Additional fees may apply for:
Extra wait time
After-hours or emergency trips
Additional stops not scheduled in advance
Special assistance requests
All applicable fees will be disclosed before service when possible.
Billing Accuracy
Clients are responsible for providing accurate billing and contact information.
Incorrect or incomplete information may result in delayed service or billing issues.
Please Contact Us For Any Concerns
Family R Us Transportation Services LLC
Non-Emergency Medical Transportation (NEMT)
Detroit, Michigan
(313) 242-7351
info@familyrustransportation.com
dispatch@familyrustransportation.com
billing@familyrustransportation.com